At Lumineye, our goal is to ensure every customer is fully satisfied with their purchase. We are passionate about helping people achieve clearer vision, but we also recognize that sometimes a return or refund may be necessary.

 

Return Policy Overview:

• Eligibility: You can return any authentic Lumineye product purchased on our website, or authorized online retail partners.
• Return Period: Please submit return requests within 90 days of the delivery date. After this timeframe, store credit may be considered at our discretion.
• Refund Process: Refunds are issued to the original payment method, excluding shipping and handling charges. Refunds typically take 5-7 business days to appear in your account.

Conditions for Refund:

• The return request must be made within 90 days of delivery.
• Products must be returned in their original condition. 
• You are responsible for return shipping costs. Lumineye does not provide prepaid shipping labels.

 

Additional Terms:

• Shipping and handling charges are non-refundable.
• Unauthorized returns or those partially or fully used products may be refused.
• Lumineye will issue a refund once the returned product is received.
• Returns are processed within 2-3 days after receipt. 
• Direct drop-offs at our warehouse are not accepted.
• For Returned-to-Sender or Refused packages: A refund will be issued (minus shipping charges and a 10% restocking fee), provided we are informed and tracking confirms the refusal.
• Lumineye is not responsible for orders shipped to incorrect addresses provided by the customer. No refunds or replacements will be offered in such cases.

 

Order Modification and Cancellation:

• Due to rapid processing, we cannot alter or cancel orders once placed. This includes changes to items, addresses, or shipping methods. 
• To attempt any order modification or cancellation, contact us immediately at support@getlumineye.com. Cancellation is not guaranteed.
• If cancellation is not possible, our return policy applies

Damaged or Incorrect Orders:

• If you receive an opened, defective, damaged, or inaccurately described items, we apologize for any inconvenience. Contact us at support@getlumineye.com with details and proof such as photos or videos, and our customer support team will swiftly assist you. Your satisfaction is our priority.

Exchanges:

• Exchange items effortlessly with our streamlined process. Begin the return through your original purchase, inform us at about your exchange intention, and place a new order for the desired item on our user-friendly website. Enjoy a seamless experience with just a few clicks.

For any questions or clarification or further assistance, please contact us at support@getlumineye.com.