Refund & Return Policy

At Lumineye, our goal is to ensure every customer is fully satisfied with their purchase. We are passionate about helping people achieve clearer vision, but we also recognize that sometimes a return or refund may be necessary.

 

Return Policy Overview:

  • Eligibility: You can return any authentic Lumineye product purchased on our website, or authorized online retail partners.
  • Return Period: Please submit return requests within 90 days of the delivery date. After this timeframe, store credit may be considered at our discretion.
  • Refund Process: Refunds are issued to the original payment method, excluding shipping and handling charges. Refunds typically take 5-7 business days to appear in your account.

Conditions for Refund:

  • The return request must be made within 90 days of delivery.
  • Products must be returned in their original condition. 
  • You are responsible for return shipping costs. Lumineye does not provide prepaid shipping labels.

 

Additional Terms:

  • Shipping and handling charges are non-refundable.
  • Unauthorized returns or those partially or fully used products may be refused.
  • Lumineye will issue a refund once the returned product is received.
  • Returns are processed within 2-3 days after receipt. 
  • Direct drop-offs at our warehouse are not accepted.
  • For Returned-to-Sender or Refused packages: A refund will be issued (minus shipping charges and a 10% restocking fee), provided we are informed and tracking confirms the refusal.
  • Lumineye is not responsible for orders shipped to incorrect addresses provided by the customer. No refunds or replacements will be offered in such cases.

 

Order Modification and Cancellation:

  • Due to rapid processing, we cannot alter or cancel orders once placed. This includes changes to items, addresses, or shipping methods. 
  • To attempt any order modification or cancellation, contact us immediately at support@getlumineye.com. Cancellation is not guaranteed.
  • If cancellation is not possible, our return policy applies

Damaged or Incorrect Orders:

  • If you receive an opened, defective, damaged, or inaccurately described items, we apologize for any inconvenience. Contact us at support@getlumineye.com with details and proof such as photos or videos, and our customer support team will swiftly assist you. Your satisfaction is our priority.

Exchanges:

  • Exchange items effortlessly with our streamlined process. Begin the return through your original purchase, inform us at about your exchange intention, and place a new order for the desired item on our user-friendly website. Enjoy a seamless experience with just a few clicks.

For any questions or clarification or further assistance, please contact us at support@getlumineye.com.

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